Thank you for shopping small and supporting a local business at this time!

Pacifier's primary focus always has been, and always will be, you and your family. We are open across all three Pacifier locations and offering curb side pick up for customers who wish to limit contact. If visiting us in stores, all guests must wear suitable masks that cover the nose and mouth entirely, and adhere to social distancing guidelines. If you have any questions about what we're doing to operate safely during the COVID-19 crisis, read through this page OR give us a call at 612.623.8123 or email us at hello@pacifieronline.com

A SHIPPING NOTE: There may be delays in the USPS, UPS, or FedEx networks that may impact the delivery of your order due to the COVID-19 crisis. Pacifier is doing everything we can to ensure quick and secure delivery. However, once an item leaves our shop with the mail carrier, we do not have the ability to edit your order or impact it's movements. Please allow extra time your delivery.

Per the Governor's Executive Order 20-81, people in Minnesota are required to wear a face covering in all public indoor spaces and businesses. This order began on July 25th, 2020 and is still current. Please refer to the Minnesota Department of Health's website for additional information HERE

Pacifier requires all guests over the age of 2 to wear masks while in store. Masks must be worn to cover the entire nose and mouth area.  If you are unable to wear a mask while shopping, we invite you to shop online for curbside pick up or to schedule a private shopping appointment outside of our regular hours at hello@pacifieronline.com.

We have a limited supply of masks available for purchase should you forget your mask while out and about.

Thank you to everyone wearing their masks while shopping. Thank you for your work in helping us to ensure a safe and welcoming environment for all our shoppers - many of them being pregnant, new parents, elderly, or at risk for one many invisible reasons. 

We are also providing single use gloves and sanitizer in our stores. We ask that during all stroller, car seat, and gear demonstrations, that you wear gloves when touching the products. We are following CDC guidelines and are sanitizing all touch points throughout the day and between each customer. We have contactless apple pay available at all our registers.

We have limited capacity of 16 shoppers at our North Loop store, 10 shoppers at our Edina store, and 6 shoppers at our Highland Store. Our City Center store will not be reopening.

Our online store is still open 24/7 and we are happy to continue to offer curbside pick up. We are still offering private shopping appointments for especially high risk customers or individuals who want the security of knowing they are the only shopper. Appointments are available both before open and after close. Please call us at 612.623.8123 to schedule your appointment.

Though we are so proud to traditionally offer car seat installation services, we have put a temporary hold on this service. Your safety and the safety of our team is our highest priority. Until we are confident that we can enter your vehicle and honor your health, the health of your family, and the health of our team, we are not able to offer this service. We hope to again soon.

Our hours across all locations:

  • Pacifier North Loop
    • Monday - Saturday: 10am to 6pm
    • Sunday: 11am to 5pm
  • Pacifier Edina
    • Monday - Saturday: 10am to 6pm
    • Sunday: 11am to 5pm
  • Pacifier Highland Park 
    • Monday - Saturday: 10am to 6pm
    • Sunday: 11am to 5pm

How do I place an order for curbside pick up?
If shopping online, please select your Pacifier location of choice at checkout for pick up. We will call you when your order has been processed and is ready for pick up. Processing of in stock items may take 2-3 business days. We will confirm pick-up times for your order when we call to let you know that your order is ready!

Help! I accidentally selected curbside pick up and need my order shipped.
Please contact us at hello@pacifieronline.com or at 612.623.8123 so we can help update your shipping address. If your order does not qualify for free shipping, we will kindly ask to collect the fee when arranging shipping.

Will the shipping of my order be delayed?
Pacifier is doing all we can to ensure that all orders are processed and shipped as quickly as possible. Please note that many delivery resources are experiencing a higher volume than ever before and that orders could be potentially delayed. Please view the following links for more information from each of our carriers:

UPS - View their latest updates here.
FedEx - View their latest updates here.
USPS - View their latest updates here.

Please note that there may delays in these carriers networks that may not be reported. Local orders, extra volume, and other external conditions may cause a delay to orders. Please allow extra time for your delivery.

I need to make a return/exchange on a Pacifier order. How can I do this and has the return window been extended?
We are processing online and phone exchanges and returns as normally. Please view our return page here for instructions. If you wish to return/exchange your order/gift and you are local, please contact us at hello@pacifieronline.com or at 612.623.8123. We can arrange contactless curbside exchanges/returns. We have extended our return policy to allow for returns and exchanges within 60 days of the original day of purchase. If you have any questions, please reach out to us at the above email or phone number.

I need to re-route my order. How can I best do that?
If your order has not yet shipped, please contact us at 612.623.8123 so we can help you update the shipping address. Pacifier is unable to make address alterations once an order has shipped. Changes to a shipping address may possibly be made by contacting the carrier as listed in your tracking information.

Contact us!
By phone: 612.623.8123
By email: hello@pacifieronline.com
Please note we are available between 10-6 Monday-Saturday and 11-5 on Sunday, Central Standard Time. We are experiencing a high volume of customer contact at this time and it may take 24-48 hours for your request to be processed. If you have an urgent request, please call us at 612.623.8123 during our hours.