COVID-19 and Pacifier FAQ
Thank you for shopping small and supporting a local business at this time!
Pacifier's primary focus always has been, and always will be, you and your family. We are fulfilling online and phone orders at our North Loop location and are facilitating pick-up at our North Loop, Edina, and Highland Park locations.
UPDATE AS OF 7/22/2020
Per the Governor's Executive Order 20-81, people in Minnesota are required to wear a face covering in all public indoor spaces and businesses. This order goes into effect on July 25th, 2020. Please refer to the Minnesota Department of Health's website for additional information HERE.
Pacifier will continue to require all guests over the age of 2 to wear masks while in store. Masks must be worn to cover the entire nose and mouth area. If you are unable to wear a mask while shopping, we invite you to shop online for curbside pick up or to schedule a private shopping appointment outside of our regular hours at email@example.com.
We have a limited supply of masks available for purchase should you forget your mask.
UPDATE AS OF 7/1/2020
All guests over the age of two are required to wear a mask while shopping in-store at all Pacifier locations. Our stores are located in Minneapolis, St Paul, and Edina and all three of the cities have mandatory mask policies for retail spaces. If you are unable to wear a mask while shopping, we invite you to shop online for curbside pick up or to schedule a private shopping appointment outside of our regular hours at firstname.lastname@example.org.
We have a limited supply of masks available for purchase should you forget your mask while out and about.
Thank you to everyone wearing their masks while shopping. Thank you for your work in helping us to ensure a safe and welcoming environment for all our shoppers - many of them being pregnant, new parents, elderly, or at risk for one many invisible reasons.
UPDATE AS OF 5/19/2020
Thanks to everyone who has supported us and other local, independent businesses during the COVID-19 crisis. It is thanks to you that we are able to reopen our doors. we are honored by our community of neighbors, customers, friends, and pacifier team members. In order to ensure that we are able to uphold our values as a business, we will need your help navigating this new normal in the retail space
We will wear masks and practice social distancing. Due to the nature of our store, many of our guests may be considered high risk. In order to create a welcoming and safe space for all our visitors, we thank you for doing your part to keep others, yourself, and our team members safe. We also ask that little ones remain in their stroller, carrier, car seat, or hold your hand while visiting our stores.
We are also providing single use gloves and sanitizer in our stores. We ask that during all stroller, car seat, and gear demonstrations, that you wear gloves when touching the products. We are following CDC guidelines and are sanitizing all touch points throughout the day and between each customer. We have contactless apple pay available at all our registers.
We have limited capacity of 16 shoppers at our North Loop store, 10 shoppers at our Edina store, and 6 shoppers at our Highland Store. Our City Center store will not be reopening.
Our online store is still open 24/7 and we are happy to continue to offer curbside pick up. We are still offering private shopping appointments for especially high risk customers or individuals who want the security of knowing they are the only shopper. Appointments are available both before open and after close. Please call us at 612.623.8123 to schedule your appointment.
Though we are so proud to traditionally offer car seat installation services, we have put a temporary hold on this service. Your safety and the safety of our team is our highest priority. Until we are confident that we can enter your vehicle and honor your health, the health of your family, and the health of our team, we are not able to offer this service. We hope to again soon.
We are reopening our doors for public shopping, with all the previously noted policies and best practices, this Thursday on May 21st. Please note that our hours and availability is subject to change as we learn more about how to best provide a spectacular shopping experience for you. We will make note of these changes on social media, on our email newsletter, and on our website.
Our hours as of Thursday, May 21st:
- Pacifier North Loop
- Monday - Saturday: 10am to 6pm
- Sunday: 11am to 5pm
- Pacifier Edina
- Monday - Saturday: 10am to 6pm
- Sunday: 11am to 5pm
- Pacifier Highland Park
- Monday - Thursday: 10am to 4pm
- Friday - Saturday: 10am to 6pm
- Sunday: 11am to 5pm
How do I place an order for curbside pick up?
If shopping online, please select your Pacifier location of choice at checkout for pick up. We will call you when your order has been processed and is ready for pick up. Processing of in stock items may take 2-3 business days. We will confirm pick-up times for your order when we call to let you know that your order is ready!
Help! I accidentally selected curbside pick up and need my order shipped.
Please contact us at email@example.com or at 612.623.8123 so we can help update your shipping address. If your order does not qualify for free shipping, we will kindly ask to collect the fee when arranging shipping.
Will the shipping of my order be delayed?
Pacifier is doing all we can to ensure that all orders are processed and shipped as quickly as possible. Please note that many delivery resources are experiencing a higher volume than ever before and that orders could be potentially delayed. Please view the following links for more information from each of our carriers:
UPS - View their latest updates here.
FedEx - View their latest updates here.
USPS - View their latest updates here.
Please note that there may delays in these carriers networks that may not be reported. Local orders, extra volume, and other external conditions may cause a delay to orders. Please allow an extra 24 to 72 hours for delivery. If you are unable to locate your item after this time window, please feel free to reach out to us or to the mail carrier as listed in your tracking information.
I need to make a return/exchange on a Pacifier order. How can I do this and has the return window been extended?
We are processing online and phone exchanges and returns as normally. Please view our return page here for instructions. If you wish to return/exchange your order/gift and you are local, please contact us at firstname.lastname@example.org or at 612.623.8123. We can arrange contactless curbside exchanges/returns. We have extended our return policy to allow for returns and exchanges within 60 days of the original day of purchase. If you have any questions, please reach out to us at the above email or phone number.
I need to re-route my order. How can I best do that?
If your order has not yet shipped, please contact us at 612.623.8123 so we can help you update the shipping address. Pacifier is unable to make address alterations once an order has shipped. Changes to a shipping address may possibly be made by contacting the carrier as listed in your tracking information.
By phone: 612.623.8123
By email: email@example.com
Please note we are available between 10-6 Monday-Saturday and 11-5 on Sunday, Central Standard Time. We are experiencing a high volume of customer contact at this time and it may take 24-48 hours for your request to be processed. If you have an urgent request, please call us at 612.623.8123 during our hours.
Please note that our reduced staff is working as hard and as quickly as possible to ensure a positive shopping experience for you. Thank you for your grace and patience as we all navigate this crisis together.