COVID-19 and Pacifier FAQ
Thank you for shopping small and supporting a local business at this time!
As of August 2021, Pacifier is asking all guests to wear masks regardless of vaccination status. This is out of respect for the little ones and other groups that are not yet eligible for vaccination. Our team members will continue to wear their masks and ask you to do the same.
If you would like to make a private shopping appointment - to go either entirely masked or unmasked - please reach out! Private shopping appointments can be made outside of regular hours at any of our locations. To schedule an appointment, call your Pacifier location of choice or send an email to firstname.lastname@example.org. Additionally, shopping online for curbside pick up is available at all locations and you can always give us a jingle to place a phone order.
Thank you for your grace as we navigate this next chapter together. We wish there were a one-size-fits-all solution, but our community is diverse and wants to shop in so many different ways. Please let us know if we can answer any questions!
A SHIPPING NOTE: There may be delays in the USPS, UPS, or FedEx networks that may impact the delivery of your order due to the COVID-19 crisis. Pacifier is doing everything we can to ensure quick and secure delivery. However, once an item leaves our shop with the mail carrier, we do not have the ability to edit your order or impact it's movements. Please allow extra time your delivery.
Our online store is still open 24/7 and we are happy to continue to offer curbside pick up. We are still offering private shopping appointments for especially high risk customers or individuals who want the security of knowing they are the only shopper. Appointments are available both before open and after close. Please call us at 612.623.8123 to schedule your appointment.
Though we are so proud to traditionally offer car seat installation services, we have put a temporary hold on this service. Your safety and the safety of our team is our highest priority. Until we are confident that we can enter your vehicle and honor your health, the health of your family, and the health of our team, we are not able to offer this service. We hope to again soon.
Our hours across all locations:
- Pacifier North Loop, Edina, Wayzata, and Highland Park
- Monday - Saturday: 10am to 6pm
- Sunday: 11am to 5pm
How do I place an order for curbside pick up?
If shopping online, please select your Pacifier location of choice at checkout for pick up. We will call you when your order has been processed and is ready for pick up. Processing of in stock items may take 2-3 business days. We will confirm pick-up times for your order when we call to let you know that your order is ready!
Help! I accidentally selected curbside pick up and need my order shipped.
Please contact us at email@example.com or at 612.623.8123 so we can help update your shipping address. If your order does not qualify for free shipping, we will kindly ask to collect the fee when arranging shipping.
Will the shipping of my order be delayed?
Pacifier is doing all we can to ensure that all orders are processed and shipped as quickly as possible. Please note that many delivery resources are experiencing a higher volume than ever before and that orders could be potentially delayed. Please view the following links for more information from each of our carriers:
UPS - View their latest updates here.
FedEx - View their latest updates here.
USPS - View their latest updates here.
Please note that there may delays in these carriers networks that may not be reported. Local orders, extra volume, and other external conditions may cause a delay to orders. Please allow extra time for your delivery.
I need to make a return/exchange on a Pacifier order. How can I do this and has the return window been extended?
We are processing online and phone exchanges and returns as normally. Please view our return page here for instructions. If you wish to return/exchange your order/gift and you are local, please contact us at firstname.lastname@example.org or at 612.623.8123. We can arrange contactless curbside exchanges/returns. We have extended our return policy to allow for returns and exchanges within 60 days of the original day of purchase. If you have any questions, please reach out to us at the above email or phone number.
I need to re-route my order. How can I best do that?
If your order has not yet shipped, please contact us at 612.623.8123 so we can help you update the shipping address. Pacifier is unable to make address alterations once an order has shipped. Changes to a shipping address may possibly be made by contacting the carrier as listed in your tracking information.
By phone: 612.623.8123
By email: email@example.com
Please note we are available between 10-6 Monday-Saturday and 11-5 on Sunday, Central Standard Time. We are experiencing a high volume of customer contact at this time and it may take 24-48 hours for your request to be processed. If you have an urgent request, please call us at 612.623.8123 during our hours.