Return Policy for In-Store Purchases:

  • Returns may be made at any Pacifier location with receipt.
  • Returns made within 14 days receive a full refund to the original form of payment or exchange.
  • Returns made within 15-60 days receive store credit which never expires or exchange.
  • Merchandise must be in new, unused condition and packaging intact and with original seals.
  • Strollers, carseats, and furniture may only be exchanged/returned if packaging remains sealed. Return and exchange timeframe restrictions apply to strollers, carseats, and furniture.
  • Clearance, special order items, and opened gear/furniture items are final sale and not returnable or exchangeable.
  • Returns/exchanges made without a receipt are subject to a 20% restocking fee.
  • Rewards apply to full price sales only and cannot be combined with other offers.
Return Policy for Online Purchases:
  • To make a return, please email orders@pacifieronline.com to request return authorization. In your message, please include your name, order number and the item(s) you wish to return. We will get back to you within 2 business days to provide return authorization on applicable orders and shipping instructions. We do not cover the shipping cost of returns, any shipping fees will be deducted from your refund. The shipping fee depends on the size and weight of your return order. Please call us at 612.767.8501 if you have any questions.
  • Strollers, carseats and furniture may only be exchanged/returned if packaging remains sealed. Return and exchange timeframe restrictions apply.
  • Clearance, special order items, and opened gear/furniture items are final sale and not returnable or exchangeable.
  • Returns made within 14 days of order delivery receive a full refund to the original form of payment or exchange. Returns made within 15-60 days of order delivery receive store credit which never expires.
  • Merchandise must be in new, unused condition and packaging intact and with original seals.
  • If your purchase qualified for free shipping and you choose to return all or part of the order, you will be credited the full item price minus the shipping and handling costs that we incur in shipping the item(s) to you.
  • We ship USPS First Class or Gound or UPS Ground, depending on weight. Signatures are required for orders over $200 and tracking is provided. We recommend that you provide a shipping address that has a secure delivery space. Pacifier cannot be responsible for theft of packages that have been confirmed as delivered via provided tracking services.

Please note our team is available to help during our hours. We can be reached at 612.767.8501 or 612.623.8123 between 10AM-6PM CST Monday through Saturday and 11AM-5PM CST on Sundays. We are closed on New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving day, and Christmas Day.