Return Policy for In-Store Purchases:

  • Returns with the original store receipt and made within 7 days of purchase receive a full refund or exchange.
  • Returns made within 8-30 days, or with gift receipts, receive store credit which never expires.
  • Sale items, strollers, car seats, furniture, and special orders are final. No price adjustments, please.
  • Returned merchandise must be in original product packaging with tags attached, and in new condition.
  • Rewards apply to full price items only and cannot be combined with other offers.

Return Policy for Online Purchases:

  • If you don't absolutely love your regular-priced purchase and would like to return or exchange it, please email us at hello@pacifieronline.com with the reason for the return. We'll reply with return instructions.
  • To make a return, please email hello@pacifieronline.com to request return authorization. Please include your name, order number and the item(s) you wish to return in the email. We will get back to you within 2 business days to provide return authorization on applicable orders and shipping instructions. We do not cover the shipping cost of returns, any shipping fees will be deducted from your refund. The shipping fee depends on the size and weight of your return order. Please call us at 612.623.8123 if you have any questions.
  • Sale items, strollers, car seats, furniture, and special orders are final.
  • Due to the nature of our business, returns or exchanges for online purchases must be postmarked within 30 days upon receipt of the product, for store credit only. Store credit never expires.
  • Returned merchandise must be in original product packaging with tags attached, and in new condition.
  • Strollers, car seats, furniture, special orders and drop shipments are final and cannot be returned or exchanged. If an item is damaged upon receipt,
  • Pacifier will work with the manufacturer to obtain the necessary replacement parts or product.
  • If your purchase qualified for free shipping and you choose to return all or part of the order, you will be credited the full item price minus the shipping and handling costs that we incur in shipping the item(s) to you.
  • We ship USPS Priority Mail or UPS Ground, depending on weight. Signatures are not required but tracking is provided. We recommend that you provide a shipping address that has a secure delivery space. Pacifier cannot be responsible for theft of packages that have been confirmed as delivered via provided tracking services.