Earn points when you complete the following activities

  • Make a purchase: 5 points per $1 spent
  • Create an account: 200 points
  • Refer a friend: 1,000 points

What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

How do I view my point balance?
Once you've signed up, your point balance is on every page in the top bar.

How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Can I combine rewards on one purchase?
No. Only one reward may be redeemed per purchase.

Do my points expire?
Yes. If you don't earn or spend any points in 12 months they'll expire.

I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?
Not directly - please redeem your points for a voucher  - you do so on the the Redeem Points page in the Loyalty Panel. The voucher can then be applied during checkout.

I shop in store too - is this the same loyalty program? Can I use my in-store rewards to make an online purchase or vice versa?

Unfortunately not. Though very similar, our online and in store rewards programs are separate and points are not interchangeable. 

Other questions? Please refer to the Help page on the Loyalty Panel or reach out to us at hello@pacifieronline.com