Refund policy
Online Returns & Refunds
We want you to feel confident shopping with Pacifier. Please review our return, refund, and exchange policy for online orders before sending an item back.
How to Request a Return
To request a return, email orders@pacifieronline.com with your name, order number, and the item or items you would like to return.
We will respond within 2 business days with return authorization and shipping instructions for eligible orders.
Return Window & Refunds
- Eligible returns made within 30 days of order delivery will receive a full refund to the original form of payment.
- If the item was received as a gift, store credit or a Pacifier gift card may be issued instead.
- Merchandise must be new, unused, and in its original packaging with all original seals intact.
Return Shipping Costs
Pacifier does not cover the cost of return shipping. Any return shipping fees will be deducted from your refund.
Return shipping costs vary based on the size and weight of the package. If you have questions, please call us at 612-767-8501.
Strollers, Car Seats & Furniture
Strollers, car seats, and furniture may only be returned or exchanged if the original packaging remains sealed.
Additional return and exchange timeframe restrictions may apply to strollers, car seats, and furniture.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Clearance merchandise
- Special-order items
- Opened gear
- Opened furniture
Shipping & Delivery
Orders are shipped via USPS First Class, USPS Ground, or UPS Ground depending on package size and weight. Tracking information is provided for shipped orders.
Signatures are required for orders over $200. We recommend using a shipping address with a secure delivery location.
Pacifier is not responsible for packages that are lost or stolen after tracking confirms successful delivery.
Questions About a Return?
Email orders@pacifieronline.com or call 612-767-8501 for help with an online return, refund, or exchange.
