Frequently Asked Questions

Email orders@pacifieronline.com or call 612-767-8501 for help with an online order.

Yes! Please contact us as soon as possible, and we’ll do our best to help. Once an order has been processed or shipped, we may not be able to make changes or cancel it, but our team will always take a look and let you know what’s possible.

Yes! Gift boxing is available at checkout for $3.00.

Yes. You can add a gift note at checkout.

Yes! We’re happy to price match identical, in-stock items from authorized retailers. Please contact us before placing your order with a link or proof of the current price, and our team will be glad to take a look. 

Yes! We offer Pacifier Kids gift cards, perfect for baby showers, birthdays, new arrivals, and those “I have no idea what to get them” moments. Choose a digital gift card for instant gifting, or order a physical gift card and have it shipped.

Yes. Pacifier offers free ground shipping on orders over $100.

Orders are typically processed and prepared for shipment within 1–5 business days, excluding weekends and national holidays.

Orders are shipped via USPS First Class, USPS Ground, or UPS Ground, depending on the package size, weight, and destination.

Standard online shipping is available throughout the contiguous 48 United States.

Standard shipping is not available to Alaska or Hawaii. 

Pacifier Kids does not ship to APO addresses.

Standard online shipping is not available internationally.

Expedited shipping may be available for an additional charge. Call 612-767-8501 to ask about rush shipping options. Rush shipping is unavailable from November 1 through December 31.

Yes. Tracking information is provided via email once your order ships.

Orders over $200 may require a signature at delivery.

Pacifier is not responsible for packages that are lost, stolen, or damaged after tracking confirms successful delivery. We recommend choosing a secure delivery location.

Pre-order items ship during the estimated timeframe listed on the product page or provided when you place your order. If the expected timeframe changes, we'll provide an update.

Yes. Pre-orders may be canceled at any time before the order has shipped.

Yes. You can shop online and pick up your order at your preferred Pacifier location when all items in the order are available there.

Store pickup is available when all items in your order are in stock at your selected Pacifier location.

Please allow up to 24 hours for most pickup orders. Strollers, car seats, furniture, and other larger items may require additional preparation time.

We'll contact you via phone and email notification when your order is ready. Please wait until you receive confirmation before visiting the store.

Yes. Once your order is ready, call the store when you arrive and a member of our team will bring it to your vehicle.

Please bring a valid photo ID when picking up your order.

Yes! Just call the store location where your order is being picked up and let our team know the name of the person who’ll be grabbing it. We’ll add them to your pickup order so everything is smooth sailing. 

Call 612-623-8123 to ask about current availability and placing a phone order for pickup.

Eligible online purchases may be returned within 30 days of delivery for a refund to the original form of payment. Items must be new, unused, and in their original packaging with all original seals and tags intact.

Email orders@pacifieronline.com with your name, order number, and the item or items you'd like to return. We'll respond within 2 business days with authorization and return instructions for eligible items.

Eligible online returns must be made within 30 days of order delivery.

Eligible returns receive a refund to the original form of payment.

Yes. For eligible items received as gifts, store credit or a Pacifier gift card may be issued instead of a refund to the original payment method.

No. Return shipping costs are the customer's responsibility and will be deducted from the refund.

Strollers may only be returned or exchanged if the original packaging remains sealed. 

Car seats may only be returned or exchanged if the original packaging remains sealed. Additional timeframe restrictions may apply.

Furniture may only be returned or exchanged if the original packaging remains sealed. Additional timeframe restrictions may apply.

Clearance merchandise, special-order items, opened gear, and opened furniture are final sale and cannot be returned or exchanged.

Yes! Online purchases can be returned at any Pacifier Kids store. Please bring your order confirmation and make sure the item meets our return-policy requirements. 

Pacifier has four Twin Cities locations: North Loop, Edina, Wayzata, and Woodbury.

All four Pacifier stores are open Monday–Saturday, 10:00 AM–6:00 PM, and Sunday, 11:00 AM–5:00 PM.

North Loop: 612-623-8123
Woodbury: 651-200-4746
Wayzata: 952-219-8586
Edina: 952-767-6565

Not always. Our website and stores share lots of the same lovely things, but inventory and assortment can vary by location. If you’re hoping to find something specific, give your local Pacifier Kids store a call and we’ll be happy to check for you. 

Yes! If a product shows as available for in-store pickup, it should be in stock at that location. Because things can sell quickly, or occasionally go missing from the sales floor, we recommend calling the store to double-check before making a special trip. 

Yes! Pacifier hosts events at its local stores, including car seat safety and trade-in events.

Visit Pacifier's Events Calendar to see upcoming events, dates, locations, and event details.

Some events offer or require an RSVP. Check the individual event listing for details.

Events may be hosted at Pacifier's North Loop, Edina, Wayzata, and Woodbury locations. Check the individual event listing for its location.

Visit the Pacifier Registry page and select Create a Registry to get started.

Visit the Pacifier Registry page and select Find a Registry.

Visit the Pacifier Registry page and select Manage Existing Registry.

Registry perks are based on qualifying registry purchases. Benefits include a completion discount, complimentary registry gift box, and store credit at qualifying purchase levels.

Once your registry reaches $100 in purchases, you'll receive a completion code for 20% off remaining registry items.

Select gear receives a 10% completion discount instead of 20%.

Registries with $250 in purchases receive a complimentary registry gift box valued at $60.

Registries with $1,000 in purchases receive a $100 store credit toward a future purchase.

Start with everyday essentials like strollers, layette, bath and potty items, nursing and feeding gear, nursery furniture, and car seats.

Pacifier Perks is our rewards program. Earn points through qualifying purchases and activities, then redeem those points for rewards.

Earn 1 point for every $1 spent on regularly priced items, 100 points for creating an account, and 200 points for referring a friend.

Earn 500 points to redeem a $10 reward.

Once you've signed up, your point balance appears in the top bar on the website.

Open the Loyalty Panel and select Redeem Points. If you have enough points, you can exchange them for a reward voucher.

No. First redeem your points for a voucher through the Redeem Points page in the Loyalty Panel, then apply the voucher at checkout.

No. Only one reward may be redeemed per purchase.

Yes. Points expire if you don't earn or spend any points for 12 months.

Points can sometimes take a few minutes to process after completing an eligible activity.

No. Points are not earned on clearance, redline, or otherwise discounted purchases.

No. Pacifier's online and in-store rewards programs are separate.

No. Online and in-store points and rewards are not interchangeable.

Pacifier has Certified Child Passenger Safety Technicians (CPSTs) who can help customers shop for car seats with confidence.

A CPST is a Certified Child Passenger Safety Technician trained in child passenger and car seat safety.

Yes. Pacifier has CPSTs available to provide expert car seat guidance.

Pacifier hosts Car Seat Check events at select stores. Check the Events Calendar for upcoming dates and locations.

Visit the Pacifier Events Calendar for upcoming car seat check events, locations, dates, and RSVP information.

Absolutely! Our baby gear experts are happy to help you compare strollers, car seats, carriers, high chairs, and more. Visit any Pacifier Kids store for personalized guidance, or reach out to your local store to set up a one-on-one gear appointment. 

Pacifier is a local baby and kids boutique offering clothing, gifts, gear, toys, and everyday essentials for babies, kids, parents, and caregivers.

Yes! Pacifier Kids is locally owned right here in Minnesota. We’ve been helping Twin Cities families find thoughtful baby and kids’ essentials for more than 20 years, with four neighborhood stores and a whole lot of heart. 

Pacifier opened its first store in March 2004 and has been serving Twin Cities families for more than 20 years.

The first Pacifier opened in Northeast Minneapolis in March 2004 after its founder couldn't find a suitably cool kids gift.

Pacifier currently has stores in North Loop Minneapolis, Edina, Wayzata, and Woodbury.

For general online order assistance, email orders@pacifieronline.com or call 612-767-8501. You can also contact your local Pacifier store directly.