To make a return, please email firstname.lastname@example.org to request return authorization. In your message, please include your name, order number and the item(s) you wish to return. We will get back to you within 2 business days to provide return authorization on applicable orders and shipping instructions.
Returns made within 14 days of order delivery receive a full refund to the original form of payment or exchange. Returns made within 15-60 days of order delivery receive store credit which never expires.
We do not cover the shipping cost of returns, any shipping fees will be deducted from your refund.The shipping fee depends on the size and weight of your return order. Please call us at 612.767.8501 if you have any questions.Merchandise must be in new, unused condition and packaging intact and with original seals.Strollers, carseats and furniture may only be exchanged/returned if packaging remains sealed.
Return and exchange timeframe restrictions apply to strollers, carseats, and furniture.
Clearance, special order items, and opened gear/furniture items are final sale and not returnable or exchangeable.
We ship USPS First Class or Ground or UPS Ground, depending on weight. Signatures are required for orders over $200 and tracking is provided. We recommend that you provide a shipping address that has a secure delivery space. Pacifier cannot be responsible for theft of packages that have been confirmed as delivered via provided tracking services.